How We Handle Personal Information
This Privacy Policy explains how Smokivn Ltd. may handle personal information when you browse the site, register an account, place an order or contact customer service.
Information We Collect
When you register or place an order, we may collect information such as your name, billing and delivery address, email address, telephone number, account credentials and order details. We collect information needed for the relevant service or interaction.
Payment information is handled through the payment option presented at checkout. Do not send payment passwords or full bank-card details to us by email or WhatsApp.
How We Use Information
- To create and maintain an account where you choose to register.
- To process orders, payments, delivery and customer-service requests.
- To communicate about an order, service request, safety issue or legal requirement.
- To maintain site operation, prevent fraud and protect the security of our services.
Cookies and Similar Technologies
WordPress and WooCommerce may use cookies or similar technologies for site functions such as sessions, account access, cart and checkout workflows, security and preferences. Other cookies or technologies may be described through notices or controls presented on the live site.
Sharing Information
We may share information with service providers where necessary to operate the site, process an order, provide customer support, deliver goods or provide tracking. We may also disclose information where required by applicable law.
Security and Retention
We use reasonable measures intended to protect personal information, but no method of storage or transmission can be promised to be absolutely secure.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide the requested service, meet applicable legal or accounting requirements, resolve disputes, prevent fraud and protect our rights. The period may vary according to the type of information and the circumstances.
Your Rights and Privacy Requests
Depending on the law that applies to you, you may have rights relating to your personal information. These may include requesting access, correction, deletion, restriction, portability or objection, or making a complaint to a relevant authority.
Privacy requests may be sent to info@Smokivn.com. We may need to verify a request before acting on it.
Age Restriction
Our products are intended only for customers who are at least 21 years old, or who meet the higher legal age required at the delivery destination.
Changes to This Policy
We may update this policy when our services, practices or legal obligations change. The version displayed on this page applies from the date it is published.