When We Can Review a Claim
This Refund Policy describes how Smokivn Ltd. reviews product issues relating to goods that were sent in error, damaged in transit or missing from an order.
Issues Covered
We will review claims for goods that were sent in error, damaged in transit or missing from an order. A simple change of mind is not accepted as a return reason for tobacco products, except where a mandatory legal right requires otherwise.
How to Report a Problem
Please contact info@Smokivn.com promptly after discovering the problem. Include your order number and clear photographs of the outer packaging, the product and any visible damage or missing items. Keep the packaging and goods available for review.
Approval Before Return
Do not send goods back unless Smokivn has provided return instructions in writing. An unauthorised return may not be identifiable or accepted.
Review Outcome
After reviewing the information, we will determine whether the appropriate outcome is a replacement shipment, refund or another remedy required by applicable law. The outcome depends on the verification result and the circumstances.
Refund Processing
When a refund is approved, we will tell you the applicable processing method and expected timing. Your bank or payment provider may require additional time before the credit appears.
Consumer Rights
This policy does not limit any mandatory consumer right or remedy that applies to your purchase.